At Royal Hospital, we are committed to providing seamless and accessible healthcare services. To ensure a hassle-free payment experience, we offer multiple payment options tailored to meet the diverse needs of our patients. Whether you are paying out-of-pocket or through insurance coverage, we have a solution that suits you.

Accepted Payment Methods

We provide flexible payment solutions, allowing patients to choose the method most convenient for them.

1. Cash & Card Payments
We accept cash payments at our billing department, ensuring a smooth transaction process for those who prefer to settle their bills directly.
For added convenience, we accept major debit and credit cards, including:

    •    Visa

    •    MasterCard

    •    American Express

    •    Maestro

2. Mobile & Digital Payments
To provide contactless and convenient transactions, we support mobile payment platforms such as

    •    Online Bank Transfers

3. Health Insurance Coverage
Royal Hospital partners with leading local and international insurance providers to ensure that our patients can access quality healthcare without financial stress.
We accept insurance from the following providers:

Local & Regional Insurance Providers

    •    Prudential

    •    Continuum

    •    Liberty

    •    MLife

    •    OneLife

    •    SES

    •    Medlink

    •    Health International

International Insurance Providers

    •    Allianz Worldwide Care

    •    Aetna

    •    Aims

    •    Bupa

    •    Vitality Health

    •    MetLife

    •    United Healthcare

    •    Discovery Health

    •    Optimum Global

    •    Alkoot

    •    Aims

    •    Cigna

4. Corporate & Employer-Sponsored Plans
Royal Hospital collaborates with corporate organizations to provide direct billing services for employees covered under company-sponsored health insurance plans. If your employer has a partnership with Royal Hospital, billing may be processed directly through your company’s health scheme.

5. Flexible Payment Plans
For patients who may require alternative payment arrangements, we offer flexible installment plans for selected medical procedures and treatments. Our billing department can assist you in setting up a personalized payment plan that aligns with your financial situation.

How to Verify Your Insurance Coverage
Before your appointment, we recommend verifying your insurance coverage and benefits with our billing team. You can do so by:
📞 Calling our Billing & Insurance Desk at +260 971 263 365
📧 Emailing [email protected]
🏥 Visiting our Claims Office at the hospital reception

Seamless & Transparent Billing Process

We prioritize transparency in billing and provide:
✔ Detailed invoices with itemized breakdowns of charges
✔ Upfront cost estimates for procedures and treatments
✔ Dedicated billing specialists to assist with queries and claims